We are reachable by phone, email and live chat with Latvian-speaking agents available during our working hours of 09:00–22:00. For urgent matters such as suspected account compromise, live chat typically provides the fastest resolution. Email is suitable for less time-sensitive queries and provides a written record of the correspondence.
We publish our phone number and support email in the contact section and respond to messages in order of priority. Typical response times are under five minutes for live chat during business hours and within a few hours for email inquiries. For complex issues, we keep users informed about the expected time for a full resolution.
| Channel | Details | Hours / Response |
|---|---|---|
| Live chat | Immediate assistance via website | 09:00–22:00, <5 minutes |
| support@speletlv.com | 09:00–22:00, within a few hours | |
| Phone | +371 800 00000 | 09:00–22:00 |
We provide a dedicated FAQ covering deposit procedures, bonus claiming, verification and responsible play. Users can find step-by-step instructions for common actions and links to relevant support articles. FAQs are continuously updated based on user inquiries and regulatory changes.
If the FAQ does not resolve your question, please contact support via live chat or email for personalized assistance. We document all interactions and follow a transparent escalation process for unresolved issues. Our aim is to deliver reliable and timely help while respecting user privacy.
Need help? Reach out via live chat for quick answers or email us for detailed support. We handle verification and payout inquiries professionally.
We maintain a formal escalation and complaint handling procedure to ensure impartial review of sensitive matters. Complaints are recorded and investigated by a dedicated team and we provide a timeline for resolution. Where required, we cooperate with regulatory bodies to address grievances in accordance with applicable law.
If you are not satisfied with the initial support response, please request escalation and we will ensure your case is reviewed at a higher level. We aim to resolve most complaints quickly and keep you informed during the process. Our approach is professional, respectful and in line with best practices for dispute resolution.
Support is available from 09:00 to 22:00 local time with live chat response usually under five minutes during these hours.
Submit a complaint via email or live chat and request escalation if needed. We register and investigate each complaint following our internal procedures.
Yes. Support provides guidance for verification steps and can clarify required documents to expedite the process.
